Care Management Tools

You need to know when your patients are in the hospital or ED. We help.

Care Management Tools notify you when ALL of your patients go to hospitals, Emergency Departments (EDs), and skilled nursing facilities in Rhode Island, whether they are enrolled in CurrentCare or not. This allows you to:

  • Proactively contact patients to coordinate care
  • Save time searching for information
  • Reduce readmissions and ED visits

Your organization provides the list of patients (within one or more panels: full, high risk, specific co-morbidities, etc.) and RIQI provides you with real-time notifications when they are admitted and discharged. We also provide reports with COVID-19 test result history and risk factors for your panel.


Patients Served



Provisioned Users



Unique Organizations


View customer testimonials that speak to the value of Care Management Alerts & Dashboards.


Care Management Dashboard

The Care Management Dashboard equips your staff with the tools to quickly and dynamically view real-time encounter information for your patients who are currently admitted or recently discharged, as well as a historic monthly view that is helpful for quality improvement initiatives. You will access:

  • Encounter details such as room number, reason for visit, discharge location
  • COVID-19 test results, risk factors and a flag for a possible COVID-19 encounter
  • Risk scores to help you assess which patients have higher numbers of recent encounters, or higher risk of various outcomes
  • For Medicaid Accountable Entities, a Population Medicine Dashboard that automatically includes your Medicaid AE patients

Care Management Alerts

Through secure Direct messaging, you will be notified in real-time when your patients are admitted, transferred and discharged from acute care hospitals, participating skilled nursing facilities and EMS/Ambulance encounters. Alerts are “push notifications” that include:

  • Encounter details such as room number, reason for visit, discharge location
  • Diagnoses and providers, where applicable
  • Continuity of Care attachments for Lifespan Discharges



Care Management Data File

This tool will empower your team with the data to make your decisions in a custom-designed consumable file at a time you want the information. Data files offer you:

  • Current information at an interval you determine
  • The data points you need to be successful with your care management activities
  • Flexible solution that facilitates providing actionable data directly into your care team’s workflows

For more information about Care Management Panel Processing, contact


ADT Interfacing

For organizations that need live messaging when patients are actively engaging in their healthcare, ADT interfaces provide standard messaging based upon a member panel you provide. ADT messages:

  • Provide you with standard HL7v2 messages that inform you in real-time as each individual patient is receiving care from admission to discharge
  • Empower your care team with high level information to help you make quick decisions to drive your patients’ care
  • Automatically import encounter data into existing systems  to support more efficient care management activities


Quick Start:

Comprehensive Training:

  • Overview (Video – 20 mins)
  • Slides (PDF)

“Quick Learn” Training Modules:

RIQI is in the process of completing a full system upgrade, which will allow us to provide the Rhode Island healthcare community with improved features. As a result, our systems will be down for a period of time tentatively in mid-to-late September. We will be communicating with you regularly with timeline updates. Each system will have a different plan and timeline; as certain systems come back online, the data will take time to catch up. If you’d like to have a meeting to discuss the potential impact on your organization, please reach out to


For more information and to learn about implementing Care Management Services in your organization, contact


“For us, the use of Care Management tools is truly lifesaving. That is without question. If we understand that a patient overdosed at the hospital last night and was subsequently discharged, we can then change our treatment as needed, to keep this individual safe.”

CODAC Behavioral Healthcare

“Because we are informed, we can initiate to make sure the care coordination happens.”

Community Care Alliance (CCA)

“We were truly surprised to learn that we were getting maybe 30% of notifications from hospitals prior to implementing our full panel in the Dashboard.”

Comprehensive Community Action Program (CCAP)

“The impact of this technology and data is truly awesome. It’s like a ‘ray of sunshine’ for us and it helps for us to provide better care!”

Rhode Island Primary Care Physicians Corp (RIPCPC)

“[The Care Management Dashboard] allows us to support our patients, provide appropriate referrals and coordinate care as needed.”

Addiction Recovery Institute (ARI)

Adams leaves RIQI

PROVIDENCE – Laura Adams, founder and CEO of Rhode Island Quality Institute, left the organization this week.

After spending about two months transitioning out, Adams’ last day at the helm of RIQI was Monday, RIQI’s Senior Director of Strategy and Growth Scott Young confirmed.

Rhode Island Quality Institute Names Indra Neil Sarkar, PhD, MLIS, FACMI Interim President and Chief Executive Officer

PROVIDENCE, RI — Rhode Island Quality Institute (RIQI) announced today that its Board of Directors has appointed Indra Neil Sarkar, PhD, MLIS, FACMI as interim President and CEO. Sarkar, who currently serves as the Director of the Center for Biomedical Informatics at Brown University, succeeded the company’s founding CEO, Laura Adams, on April 1.

PBN announces 2019 C-Suite Award Winners

PROVIDENCE – Providence Business News on Friday announced the winners of its 2019 C-Suite Awards, recognizing top C-level executives in the public, private and nonprofit sectors who are innovators, trailblazers, role models and leaders in the community.

Pro-Change, RIQI launch weight-loss, tobacco cessation screening pilot

Pro-Change, RIQI launch weight-loss, tobacco cessation screening pilot

SOUTH KINGSTOWN – Pro-Change Behavior Systems Inc. is collaborating with the Rhode Island Quality Institute using a Centers for Medicare and Medicaid Services’ grant of $8.3 million to improve screening and evidence-based responses for tobacco cessation and weight loss management using its HealthCoach for Me software.