Alerts are secure Direct email notifications sent to healthcare organizations in near real-time when their patients are admitted to, discharged from, and/or transferred within a participating hospital or skilled nursing facility, or when they have had an ambulance visit.
Rhode Island Quality Institute (RIQI) sends three types of alert notifications, and consolidates them when applicable, to reduce duplicates and save time:
CMS requires hospitals to notify primary care providers and post-acute care providers when their patients are admitted to and/or discharged/transferred from their hospital with the goal of improving care transitions. Read the CMS Fact Sheet to learn more about CMS’ modification of Conditions of Participation (CoPs) requiring admission, discharge, and transfer event notifications.
RIQI sends these “Facility-Identified Alerts” on behalf of the following hospitals:
- Kent Hospital
- Women & Infants Hospital
- Butler Hospital (NEW)
- South County Hospital
Providers receive an alert from these hospitals when either or both of the following are true:
- Facility where patient is being treated sends provider’s Direct address to RIQI
- Facility where patient is being treated sends provider’s NPI # to RIQI, and RIQI locates a Direct address within NPPES.
Facility-Identified Alerts indicate whether the Direct address was provided by the facility, whether it was located in NPPES using an NPI # provided by the facility, or both.
Learn more about Facility-Identified Alerts here.
CurrentCare Alerts are sent when all of the following conditions are true:
- Patient is enrolled in CurrentCare
- Facility where patient is being treated sends the Primary Care Provider’s NPI # to RIQI
- Primary Care Provider enabled CurrentCare Alerts through RIQI and has provided a Direct email address
Care Management Alerts
Care Management Alerts are sent when all of the following conditions are true:
- Healthcare organization contracted with RIQI to receive Care Management Alerts
- Healthcare organization included patient on their panel/list of active members
- Healthcare organization provided a Direct email address to receive alerts for that member
Sample Alert #1 – Facility-Identified Alert
This is an example of a Facility-Identified Alert, where Kent Hospital identified that this provider needs to receive this notification, either as a primary care provider or a post-acute care provider.
The alert explains how the Direct address was provided:
- Direct address provided by facility
- Direct address provided by NPPES **
- Direct address provided by facility & NPPES **
** The facility provided the NPI #, and RIQI found the Direct address in NPPES.
Sample Alert #2 – Facility-Identified Alert combined with Care Management Alert
This is an example of 2 alerts that have been combined to reduce duplicates:
Facility-Identified Alert: Kent Hospital identified that this provider needs to receive this notification, either as a primary care provider or a post-acute care provider.
Care Management Alert: organization identified that this Direct address should receive alerts for this patient on their Care Management panel.
Which Data Sources are Included in RIQI Alerts?
Inpatient and Emergency encounters from the following Hospitals are included in Alerts:
Special Flags: Expired & Potential Overdose
When applicable, all alert types will contain flags that notify you of unique scenarios for that patient encounter:
Expired: When a patient expires at the treating facility, we include that important information within the subject of that alert, so that healthcare teams are notified up front.
*Potential Overdose*: Alerts indicate this flag when either or both of the following are true:
- the “Reason for Visit”contains a keyword such as: overdose (and other variations such as od, o.d., etc.), Narcan, drug ingestion or accidental poisoning
- an ICD10 “Diagnosis”code includes: “Poisoning by drugs, medicaments and biological substances” (with a few exceptions that aren’t overdose-related)
The “Potential Overdose” warning was developed with the intention of notifying recipients when there is a potential of an overdose. It is recommended that recipients use the information as a guide to identify alerts that might require further investigation.
What triggers a Facility-Identified Alert?
CMS requires hospitals to notify primary care providers and post-acute care providers when their patients are admitted to and/or discharged/transferred from their hospital, with the goal of improving care transitions. Read the CMS Fact Sheet to learn more about the CMS Interoperability and Patient Access final rule.
Do the alerts include behavioral health hospitals or hospital units?
RIQI sends Facility-Identified Alerts on behalf of Butler Hospital.
At this time, Facility-Identified Alerts from behavioral health units at acute care hospitals are not sent.
Does RIQI send Facility-Identified Alerts on behalf of all hospitals in Rhode Island?
RIQI has partnered with Care New England Hospitals (Kent, Women & Infants and Butler) and with South County Hospital to send their required CMS notifications. For these hospitals, RIQI will also combine any other Alerts you may already receive as part of your ongoing partnership with RIQI – specifically, Care Management Alerts or CurrentCare Alerts. All other hospitals in RI send their own Facility-Identified Alerts to your Direct address.
How can I avoid duplicate notifications, because I already receive Care Management Alerts and/or CurrentCare Alerts from RIQI?
Where possible, RIQI will combine these alerts with the Facility-Identified Alerts to minimize duplication to a particular Direct address. For those hospitals that send their own alerts, you may see an alert from that facility and a separate Care Management and/or CurrentCare alert.
How can my organization enable Facility-Identified Alerts?
Because all the alert types – whether directly from a hospital or via RIQI – require the recipient to have a Direct email address, it is important to ensure that your Direct address is shared in the appropriate places. RIQI recommends that you enter the Direct address for each provider at your organization into the national NPPES database (log in, go to ‘Provider’ & ‘HIE’). It is also recommended that you communicate your Direct address to RIQI via your Care Management Panel, or via the CurrentCare Hospital Alerts form, as applicable. This is especially important if you have changed practices or if your practice has been acquired/changed names, etc. Please see instructions & FAQs in this FIA PDF.
How do I get a Direct Account?
Because many EHR vendors provide the ability to host Direct email accounts, please check with your vendor. You can also find more information here.
How can I identify which method(s) triggered an alert?
RIQI ‘standardizes’ the heading of each alert: when we combine a Care Management or CurrentCare Alert with a Facility-Identified Alert from CNE or SCH, you can understand why you are receiving the alert and can also tell which facility (hospital) generated the alert. Please refer to the example screenshots above For hospitals who will be sending their own alerts directly to you, their format will look different from RIQI’s format.
What should I do if I know my patient was in a hospital and I didn’t get an alert?
If you normally receive either Care Management or CurrentCare Alerts from RIQI, please contact us. If you do not have any agreements in place with RIQI to receive these alert types, please contact the hospital directly where your patient was admitted/discharged.
If you would like more information about Alerts, please contact RIQI at RIQIBusinessServices@riqi.org or 888.858.4815.